Meet Our Staff

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Chris he has been working behind the scenes from the start, but joined our team full-time in December 2023 assuming the role of Chief Operating Officer. Chris also serves as an RN, and is our Spravato coordinator. He has over 10 years of experience as a Registered Nurse working in Critical Care, Cardiac ICU, Home Health, PCU, as well as Dialysis. He has been a patient advocate in every role he's worked.  He also brings with him over 10 years of experience in business management. We are excited for him to finally be on the front line in the clinic!

Aiden joined our team in May 2023 as a temporary receptionist and has transitioned into the role of full-time Medical Assistant.  Aiden graduated from high school a year early in June 2024 and is working towards a Business Management degree at the University of the Cumberlands

We are thrilled to welcome Natasha Rollins as our new Director of Billing Services. Natasha brings with her a wealth of expertise in medical billing and coding, honed over years of dedicated service in the healthcare industry. Her outgoing personality and boundless energy make her not only a highly capable professional but also a dynamic team player. We are confident that Natasha's leadership and enthusiasm will be a tremendous asset to our organization as we continue to enhance our billing services and overall patient experience.  

Sam joined our team in March of 2024 as an Administrative Assistant, and has since gotten certified as a Peer Support Specialist, and Certified Community Support Associate.  Sam demonstrates professionalism, reliability, and a positive attitude in all tasks she undertakes. Her adaptability and willingness to go above and beyond expectations make her an integral part of our team. Driven by a desire to understand the intricacies of our business, she is committed to expanding her knowledge and skill set. Sam has since been promoted to Office Manager where she is able to utilize the skills she has learned to help lead our team forward. She embraces challenges as opportunities for growth and is eager to take on new responsibilities to further her career within our company. We look forward to seeing her thrive and succeed in her journey with us. 

Samantha has always had a passion for spreading kindness, helping others, and caring for animals. She loves playing soccer, riding horses, and rescuing animals, but above all, she believes in showing compassion to everyone because you never know the battles someone may be facing.

Samantha knows what it feels like to be alone, unheard, and misunderstood. It took her years to seek mental health support because she was often told that the way she felt was normal. She never wants anyone else to feel alone or believe they have to face their struggles without support.

Samantha considers finding Heartstrings Mental Health & Wellness a true blessing. It has given her the opportunity to give back to her community and help others feel loved, understood, supported, and seen. She hopes to continue spreading kindness, love, and compassion while making a positive difference in the lives of others.

Morgan, a kidney cancer survivor, joined our team in May 2026 as a billing support specialist. Morgan's productivity and endless ability to adapt have her wearing many hats at Heartstring's now. She is always willing to lend a helping hand to everyone she encounters and looks forward to serving the community.

Denise works behind the scenes in the billing department at Heartstrings. She joined Heartstrings Mental Health & Wellness in September 2025, bringing more than a decade of medical billing experience across the full revenue cycle, from eligibility verification through claims management and appeals. Her main goal is to make sure patients' insurance claims are paid quickly and efficiently. Denise enjoys working at Heartstrings because its providers truly care about their patients' well-being and want to help each one be their best self. Patients with billing questions are welcome to contact her, and she is happy to go over the details of their account.

Jessica joined our team in mid-2025 as our Referral Coordinator. She has a true passion for helping others and a heart for serving people in need. Jessica works closely with our clinical and administrative teams to ensure a smooth and welcoming experience for new patients, helping guide them through the referral and intake process with care and compassion. She plays a vital role in keeping our clinic running and growing by making sure every patient feels supported from their very first contact with our office.

Bio coming...

Caitlyn joined our team in June of 2024 as a full-time Medical Assistant. Caitlyn brings with her several years experience as a MA in both Medical and Behavioral health, and a desire to help people in need. She's got a wonderful personality, a great work ethic, and has been a great addition to our team.

Jake joined our team in early 2025 as a full-time Medical Assistant. He brings several years of experience as a licensed barber and a genuine desire to help individuals facing mental health and substance use challenges. With a strong passion for making a difference, Jake has a unique ability to connect with patients in a meaningful and relatable way. His compassionate approach helps create a supportive and welcoming environment for those seeking care.

Missy is a Medical Assistant who serves as a key member of the Spravato team at Heartstrings Mental Health & Wellness. She cares for patients throughout their Spravato treatment sessions, providing the monitoring, support, and reassurance that help each visit feel safe and comfortable. Beyond direct patient care, Missy helps run the day-to-day operations of the Spravato program and works to ensure it remains in full compliance with all program safety requirements. Her attention to detail and genuine care for her patients make her an important part of each person's treatment journey. Outside of work, Missy loves watching horror movies and spending time with her family.

Trent is a TMS Technician at Heartstrings Mental Health & Wellness, where he administers transcranial magnetic stimulation treatments for patients. He guides each patient through their sessions, making sure treatments are delivered safely and accurately while helping everyone feel comfortable and at ease. Trent builds supportive relationships with his patients over the course of their treatment and takes pride in being part of their journey toward feeling better. Outside of work, Trent loves spending time outdoors and with his family.

 Clay is a certified peer support specialist who is passionate about helping people navigate life's challenges through emotional support and shared experiences. Drawing from his own journey, he understands the power of connection and empathy in overcoming hardships. Clay believes that everyone deserves to be heard and supported, and he strives to create a safe space where individuals can share their struggles without judgment. Through active listening and encouragement, he helps others find hope, strength, and practical ways to move forward. His dedication to uplifting others makes him a valuable source of comfort and guidance for those facing difficult times. 

Phyllis joined our team in March of 2025 as an Administrative Assistant.   She helps ensure smooth day-to-day operations. With a strong attention to detail and a commitment to excellent customer service, she supports our team and clients by managing appointments, handling inquiries, and keeping things organized. Phyllis's friendly demeanor and efficiency make her an essential part of our team.